Many companies are operating in complex environments. They need to attain alignment on key concepts, processes, and nomenclature to gain an understanding of their domain. Documents like these help companies make better decisions and act faster.
Throughout my user experience work, I have drawn on my visual storytelling skillset to represent complex ideas simply. In the above example, when creating a Content Management System for Intel, I illustrated a 10-page document that outlined the content management process.
In visual representations of domains, like this one for Valimail, I transformed pages of written content that explained the business into pictorial forms. This provided a high-level representation of the domain and a clear mental model of the operation. Through these methods, I create long-lasting artifacts that become a foundational part of a company’s philosophy.
