Experience Designer
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graphic facilitation

Simplification of a complex message

Simplification of a complex message

When Valimail approached me, the Chief Marketing Officer claimed that he knew the business very well, but was having trouble getting potential clients to read pages of written content that explained the business. He wanted a solution that would communicate his words in a pictorial form.

text that explained the message

text that explained the message

Valimail used brochures, now called “data sheets”, as a communication medium that explained the business in words.

understanding the story

understanding the story

A first step in documenting a clear message is understanding the complexity. The Chief Marketing Officer, walked me through the story of Valimail in a meeting I facilitated to understand the highlights to communicate to customers.

Documentation of whiteboard session

Documentation of whiteboard session

Telling the story of valimail took several iterations, but the heart of our discovery work came out of the initial meeting I facilitated with the CMO. The pictures helped clarify the company’s message and impacted the brand message for their upcoming website redesign.

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